FAQs

Q: What forms of payment do you accept?
A: Cash, Check and Credit/Debit Cards (Visa, MasterCard and Discover)

Q: When I call I keep getting no answer?
A: We are a small owner operated company. We do not have a full time secretary. It helps keep overhead down and we can pass the savings on to the customer. Please leave a message and we will call you back within 24 hours. If it is an emergency (sewage backing up in house, etc.), please call 484-571-6493.

Q: How often should I have my septic tank pumped?
A: Every 2-3 years on average as part of routine maintenance program. The frequency for pumping is largely dependent on the size of the tank and the number of people using the system. Some tanks may require less frequent pumping; others more frequent pumping. Contact a professional at B Martin Wastewater to have an accurate evaluation completed for your specific situation.

Q: Why should I have my septic tank pumped?
A: Neglecting to have a septic tank pumped out routinely can cause serious damage to the health of a system (often permanently) and is an expensive risk. Tanks are designed to allow the solids to separate from the liquids that enter into a tank while acting as a means of temporary storage of the solids until they can be pumped out.

Q: Where do you dump the waste?
A: We dispose the sewage at a licensed waste water treatment plants in Chester and Aston PA.

Q: Do you have to drive on the grass?
A: Most (90%) of the time we park in the driveway or on the street and run a hose to your tank.

Q: Are you licensed and insured?
A: Yes we are fully licensed and insured. If you need proof of insurance faxed please let us know.